Returns & Exchanges
At The Carpenter And Sons, we take pride in our handcrafted woodwork and want you to be completely satisfied with your purchase. If your item isn't the perfect fit for your home, we offer a 30-day return window for all standard furniture and decor items.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) and a prepaid shipping label.
Prepare the Package
Carefully pack the item in its original protective timber-safe packaging to ensure it is not damaged during transit back to our workshop.
Ship the Item
Drop off your package at any authorized carrier location or schedule a pickup for larger furniture pieces through our specialized logistics partners.
Quality Inspection & Refund
Once our artisans inspect the returned piece for quality, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing